Start into your holiday on the safe side
We recommend to take a travel insurance with Europäische Reiseversicherung.
ERV is the only travel insurance that currently covers the cancellation of a COVID-19 illness very unbureaucratically.
If you wish, we will be happy to take out the insurance for you as part of your reservation.
If arrival is not possible due to official COVID-19 requirements, or if the hotel is closed, you will not incur any cancellation costs at any time. In this case, we will transfer the deposit back to you or make a rebooking free of charge.
Our general cancellation terms
for bookings summer 2021:
We are monitoring the situation and, if necessary, will of course also adjust these cancellation conditions for the benefit of our guests. We are currently waiting for further information from the federal government and will then adjust the cancellation conditions again or determine a period in which free cancellations will be possible - we will always keep you up to date with news via our newsletter!
- up to 3 months before arrival free of charge
- 3 months to 1 month before arrival 40% of the total package price
- 1 month to 7 days before arrival 70% of the total package price
- in the last week before the arrival date or late arrival 90% of the total arrangement price
- In case of early departure: 100% of the package price
COVID-19: If arrival is not possible due to official regulations or if the hotel is closed, you will not incur any cancellation costs at any time. In this case, we will transfer the deposit back to you.
We will inform our guests about any relaxation of our cancellation conditions via our newsletter with full transparency, as well as a time window for a free cancellation!
Here's to a hopefully healthy reunion with us at the beautiful Weissensee!
Children's reductions apply with 2 full-paying adults in the room.
Furthermore, the Austrian hotel regulations apply (opens PDF).
In case of system errors, the written offer or price list applies.